Welcome to the Christmas Costumes Store FAQ page! We’re here to help make your holiday shopping experience magical and stress-free. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our friendly customer service team at [email protected].

Product Questions

1. What types of products do you offer?
We specialize in festive holiday wear, including Christmas-themed kigurumi costumes for adults, kids, couples, families, and even pets! Our product range also includes holiday accessories and merchandise to make your celebrations extra special.
2. Are your costumes suitable for all ages?
Yes! We have options for everyone—adults, children, and pets. Our Kid Kigurumi and Family Christmas Pajamas are perfect for creating adorable matching moments, while our Adult Kigurumi and Couple Kigurumi are great for parties and cozy gatherings.
3. Do you offer plus sizes or custom orders?
Currently, we focus on standard sizes for our kigurumi costumes and pajamas. We don’t offer custom orders, but our range includes various sizes to accommodate most customers. Check individual product pages for specific size charts.

Shipping and Delivery

4. Where do you ship to?
We ship globally to customers worldwide, excluding Asia and a few remote areas. Our base is in Attleboro, US, and we use reliable carriers like DHL, FedEx, and EMS to ensure your orders arrive safely.
5. What are your shipping options and costs?
We offer two shipping methods:
– Standard Shipping: Costs $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch.
– Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 days after dispatch.
Orders are processed within 1-2 business days before shipping.
6. How can I ensure my order arrives before Christmas?
To avoid delays during the busy holiday season, we recommend ordering by early December for Standard Shipping or by late November for Free Shipping. This allows ample time for processing and delivery.

Returns and Refunds

7. What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return. Note that return shipping costs are the customer’s responsibility.
8. How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The refund will be issued to your original payment method.

Payment and Account

9. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
10. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

Contact and Support

11. How can I contact customer service?
Reach us via email at [email protected] for any questions or concerns. We’re based at 43 Howarth Avenue, Attleboro, US 02703, and we aim to respond within 24 hours.
12. What if my delivery is delayed or lost?
While we strive for timely delivery, occasional delays due to weather or customs may occur. If your order is significantly overdue, contact us with your order details, and we’ll work with our shipping partners to resolve the issue promptly.

Thank you for choosing Christmas Costumes Store! We’re dedicated to helping you create unforgettable holiday memories with our festive products. Happy shopping and joyous celebrations!