Privacy Policy

Welcome to Christmas Costumes Store (“we,” “our,” or “us”)! We are dedicated to spreading holiday cheer through our festive kigurumi costumes, family pajamas, and holiday accessories. Just as we prioritize the security of your payments, we are deeply committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website christmas-costumes.com.

By using our site, you agree to the practices described in this policy. Our target audience is global families, couples, and individuals celebrating holidays, so we’ve crafted this policy to be clear and straightforward for everyone.

1. Information We Collect

To provide you with a magical shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment details (e.g., credit card information processed securely via our payment gateways).
• Transaction Information: Details about the products you purchase, order history, and refund details (if applicable).
• Technical Information: We automatically collect your IP address, browser type, device information, and pages you visit on our site through cookies and similar technologies.
• Communication Data: If you contact our customer service team at [email protected], we collect your email address and the content of your messages.

2. How We Use Your Information

We use your data to enhance your holiday shopping experience in the following ways:

• To process your orders, payments, and deliveries (including worldwide shipping, excluding Asia and a few remote areas).
• To communicate with you about your orders, account, and our products (e.g., order confirmations, shipping updates).
• To improve our website, product offerings, and customer service based on your preferences and interactions.
• To prevent fraud and ensure the security of our website and transactions.
• To comply with legal obligations and enforce our policies (e.g., refund processing within 15 days).

3. Sharing and Disclosure of Information

We value your trust and only share your information in limited circumstances:

• Service Providers: We share data with trusted third parties who assist us in operations, such as payment processors (e.g., Visa, MasterCard, JCB, PayPal), shipping carriers (e.g., EMS for free shipping over $50), and IT support. These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger or sale of our business, customer data may be transferred to the new owners.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on servers located in the United States and other regions where our service providers operate. We implement advanced encryption and fraud prevention measures to protect your personal and payment information, consistent with our checkout security standards. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and Correction: You can access and update your account information through your user profile on our website.
• Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: You can opt out of marketing communications by clicking the “unsubscribe” link in our emails.
• Data Portability: You have the right to request a copy of your data in a structured format.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and shopping cart items. You can control cookies through your browser settings; however, disabling cookies may limit your ability to use some features of our site.

We do not use cookies for intrusive advertising or tracking beyond improving our services.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy regularly.

8. Contact Us

Thank you for trusting Christmas Costumes Store with your holiday shopping. We wish you a joyful and secure season!