At Christmas Costumes Store, we want every holiday to be magical. While we strive to ensure your complete satisfaction with our festive kigurumi costumes, family pajamas, and holiday accessories, we understand that sometimes an exchange or return may be necessary.

Our return policy is designed with global families, couples, and individuals in mind—making it straightforward and hassle-free so you can get back to celebrating.

Return Policy Overview

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
  • Proof of Purchase: Required for all returns/exchanges.
Please Note: For hygiene reasons, we cannot accept returns on the following products:
  • Holidays Accessories (e.g., hats, socks)
  • Holidays Merchandise (e.g., drinkware, decorative items)
unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Instructions: We will respond within 48 hours with a return authorization and shipping instructions.
  3. Ship the Item: Package the item securely and ship it to the address provided. Please note that return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
  4. Processing: Once we receive and inspect the returned item, we will process your exchange or refund within 5 business days.

Return/Exchange Request Template

To help you get started, here’s a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Christmas Costumes Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size/Color: [If applicable] Reason for Return/Exchange: [Please provide details] Please let me know the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refunds

  • Processing Time: Refunds are processed within 15 days of our receiving the returned item.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We are happy to exchange your item for a different size or color, subject to availability. If the exchanged item is of higher value, the difference will be charged. If it is of lower value, the difference will be refunded.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at [email protected]. We will cover return shipping costs and expedite a replacement or refund.

Questions?

Our friendly customer service team is here to help! Email us at [email protected] or write to us at:

Christmas Costumes Store
43 Howarth Avenue
Attleboro, US 02703

Thank you for choosing Christmas Costumes Store. We wish you a joyful and cozy holiday season!