Term and Conditions

1.1 Access to Our Site

Our website is available to users worldwide, except for certain remote areas and parts of Asia where we cannot ship. You must be at least 18 years old or have parental consent to make purchases on our site.

1.2 User Account

When creating an account with us, you agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

2.1 Product Information

We offer a variety of festive products including:

• Christmas-themed kigurumi for adults, couples, kids, pets, and families
• Holiday accessories (hats, socks, etc.)
• Holiday merchandise (drinkware, decorative items)
• Kigurumi costumes for various occasions

We make every effort to display our products as accurately as possible, but please note that colors may appear slightly different on different devices.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment information on our servers.

3.3 Pricing

All prices are shown in US dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over $50, shipped via EMS, delivered within 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak holiday seasons.

4.3 Delivery Issues

If you experience any issues with delivery, please contact us within 30 days of the expected delivery date. We will work with the carrier to resolve the issue.

5.1 Return Policy

We want you to be completely satisfied with your purchase:

• Return Window: 15 days from the date of delivery
• Condition: Items must be unworn, unwashed, and in original packaging with tags attached
• Proof of Purchase: Required for all returns/exchanges

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products unless they are defective or damaged upon arrival:

• Holidays Accessories (e.g., hats, socks)
• Holidays Merchandise (e.g., drinkware, decorative items)

5.3 Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Include your order number and reason for return/exchange
3. Wait for instructions – we will respond within 48 hours with return authorization
4. Ship the item to the address provided (return shipping costs are the customer’s responsibility, unless the item is defective or incorrect)

5.4 Refunds

Refund information:

• Processing Time: Refunds are processed within 15 days of our receiving the returned item
• Method: Refunds will be issued to the original payment method
• Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error

5.5 Exchanges

We’re happy to exchange your item for a different size or color, subject to availability. Price differences will be adjusted accordingly.

5.6 Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at [email protected]. We will cover return shipping costs and expedite a replacement or refund.

All content on this website, including text, graphics, logos, images, and product designs, is the property of Christmas Costumes Store or our content suppliers and is protected by international copyright laws. The Christmas Costumes Store name and logo are trademarks of our company.

You may not use our intellectual property without prior written permission. This includes reproducing, distributing, or modifying any content from our website.

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Post or transmit any material that is harmful, offensive, or inappropriate
• Attempt to gain unauthorized access to any part of our website or systems
• Interfere with the proper working of the website
• Provide false or misleading information

We reserve the right to terminate your account or access to our website if you violate these terms.

Christmas Costumes Store will not be liable for any indirect, incidental, special, or consequential damages arising from:

• Your use of or inability to use our website
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website

Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the product(s) in question.

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and protect your personal information.

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes constitutes acceptance of those changes.

These Terms and Conditions are governed by the laws of the United States and the state of Massachusetts. Any disputes shall be resolved in the courts located in Attleboro, Massachusetts.

If you have any questions about these Terms and Conditions, please contact us: